Service Policy

Singapore

The Warranty Information

The following terms and conditions apply to Prolink brand of products marketed and distributed by Fida International (S) Pte Ltd, which are purchased and used in Singapore by the original purchaser.

Warranty periods quoted are intended as a guide only and variations may occur within these product groups. Should you have problems with any of the above, you can contact our Customer Service & Technical Support at (65) 6357 0666 who will be happy to help. Please have your full Prolink model number and serial number, date and place of purchase and a brief description of the fault/query when contacting our service team.

Warranty Periods By Product

Product	Labour (months)	Parts (months)	Other Terms
Wired (10/100) Switches Series	36	36	Carry-in
Giga Series (PoE/L2 Managed) Switches	Lifetime	-	Carry-in
Cat5E/Cat6 UTP/Patch Cord Cable/Face Plate/24-Port Patch Panel	12	12	Carry-in
IP Camera Series	12	12	Carry-in
4G LTE Mi-Fi Series (excluding battery) (1)	36	36	Carry-in
4G LTE USB Modem	12	12	Carry-in
Wireless AC (Mesh/Outdoor AP/Router/LTE Router/Extender/Adapter)	Lifetime		Carry-in
Smart Home Series (IR Remote/Plug/Lighting)	12	12	Carry-in
Wireless AP Controller (EAP)	36	36	Carry-in
Standard Interactive UPS/Super-Fast Charging Series	24	24	Carry-in
Online UPS (1P/1P) - Professional II, Master II, Giant Series (including battery) (3)	24	24	Carry-in
Standard IPS/IPS with built-in Solar Charger Series	24	24	Carry-in
AVR Series (PVR/PVS model)	24	24	Carry-in
Wireless Accessories (Keyboard & Mice)	36	36	Carry-in
Wired Accessories (Keyboard & Mice)	12	12	Carry-in
USB/Wireless Charger (Car/Desktop/Travel)	12	12	Carry-in
Power Bank	12	12	Carry-in
Wireless Presenter	12	12	Carry-in
USB Charging Cable	12	12	Carry-in
Accessories (2)	12	12	Carry-in

(1) Portable Mi-Fi battery will be warranted for 12 months.
(2) Accessories include power adapter, cables, installation disc and wireless antenna.
(3) Prolink Online UPS New Warranty Terms. Click Here

Lifetime Warranty
The lifetime warranty is valid only for the life of the product cycle meaning that it is limited by the end of the product life cycle when the product is obsolete (phased-out of production). This warranty will expire after 1 years from the date of obsolescence.

Other Notes (Warranty)

New warranty terms are only effective for specified products purchased from authorized dealers.
Warranty begins on the original date of purchase, and is valid on products purchased and used in Singapore only.
On-site service does not include installation, removal or reinstallation.
For Prolink products sold outside of Singapore, please contact your Prolink dealer or Fida International (S) Pte Ltd for warranty information and service.
For more information, please contact our Customer Service and Technical Support at (65)6357 0666 or email us at support@prolink2u.com. Alternatively, you can also reach us by filling Online Enquiry for support.
Prolink warrants that the products’ software licensed from it will perform in conformance to its published specifications for a period of 1 year from the date of purchase (from Prolink or its Authorized Reseller).
Prolink does not warrant that its products’ software will work in combination with any other hardware nor software applications that are provided by third parties.

What Our Warranty Covers

Fida International (S) Pte Ltd (hereon known as the Company) warrants Prolink’s products to be free from defects in material and workmanship for the period specified. Warranty applies from the date of purchase by the first customer and is transferable only between end-users.
Fida International (S) Pte Ltd will, at its sole discretion, repair or replace the product with a similar product. The replacement unit will be covered by the balance of the time remaining on the customer’s original limited warranty.
Fida International (S) Pte Ltd provides no warranty for any third-party software or accessories included or bundled with the product or installed by the customer.
Product item which is “Dead On Arrival” (DOA) and missing or short of any parts or components MUST be exchanged with the service centre COMPLETE with the full packaging and original dated sales receipt WITHIN 7 DAYS from the date of purchase. Any other requests will not be entertained.

What Our Warranty Does Not Covers

Any product on which the Serial Number has been defaced, modified or removed.
Accident in transit, misuse or improper application, wrong or inadequate electrical current or connection, negligence, fire, water, lightning, or other acts of nature.
Unauthorized product modification, or failure to follow instructions supplied with the product.
Using under inappropriate on site condition (operating condition may refer to User Manual).
Loss of data, profits or goodwill, damage and destruction of any data, programmes, equipment or other properties, cost of recovering, reprogramming or reproducing any data, programmes or equipment.
Repair or attempted repair by anyone not authorized by Fida International (S) Pte Ltd.
Removal or installation of the product.
Causes external to the product, such as electric power fluctuations or failure.
Use of supplies or parts not meeting Fida International (S) Pte Ltd specifications.
Normal wear and tear.
Damage to, or abuse of the coating on the surface of the display.
Any other cause which does not relate to a product defect.
Personal loss, injury or any other damages.
Removal, installation and set-up service charges.
On-site warranty unless otherwise stated.
If the product warranty is not registered within 10 days from the date of purchase.
If there is no original dated sales receipt accompanied with the product which is sent into the Service Centre for any repair. Charges will be incurred accordingly to the customer for parts replacement and servicing.
Prolink does not warrant that the operation of the products’ software will be uninterrupted or error free, or that all defects in the products’ software

Product Liability Insurance
Prolink USB hubs and USB Chargers are insured by CHUBB Insurance Singapore Limited (“Insurer”), with a worldwide coverage (excluding the United States and Canada), and a product liability coverage of up to SG$1,000,000 as of 16 November 2021 under Policy Number 70555051 (subject to T&C). For any enquiries and/or claims related to this Warranty and/or the Product(s), please e-mail us at support@prolink2u.com.

Fida International (S) Pte Ltd shall submit all claims to the Insurer for assessment on the merits of the case, and the claimant will be notified by Fida International and/or the Insurer on the success of the claim in due course.

Important Note(s)
Fida International (S) Pte Ltd shall not be liable for any damages of any kind resulting from the purchase, use, or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence or gross negligence) or fault committed by Fida International (S) Pte Ltd, its agents or employees, or for any breach of contract or for any claim brought against purchaser by any other party. Warranty terms and conditions may vary from country to country, so the above limitations or exclusions may not apply to you.

This agreement is the whole and entire agreement between the purchaser and Fida International (S) Pte Ltd and supersedes any prior or different agreements and shall be governed by the laws of the Republic Of Singapore.
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Indonesia

The Warranty Information
The following terms and conditions apply to Prolink brand of products marketed and distributed by PT PROLINK INTIDATA NUSANTARA, which are purchased and used in Indonesia by the original purchaser.

Warranty periods quoted are intended as a guide only and variations may occur within these product groups. Should you have problems with any of the above, you can contact our Customer Service & Technical Support at +6221 6283205 who will be happy to help. Please have your full Prolink model number and serial number, date and place of purchase and a brief description of the fault/query when contacting our service team.

Warranty Periods By Product

Product	Labour (months)	Parts (months)	Other Terms
Wired (10/100) Switches Series	36	36	Carry-in
Cat5E/Cat6 UTP Cable	12	12	Carry-in
IP Camera Series	12	12	Carry-in
4G LTE Mi-Fi Series (including battery)	12	12	Carry-in
4G LTE USB Modem	12	12	Carry-in
Wireless AC (Mesh/Outdoor AP/Router/LTE Router/Extender/Adapter)	36	36	Carry-in
Wireless 4G LTE Router (DL7302)	12	12	Carry-in
Wireless AP Controller (EAP)/Ceiling AP/Outdoor AP	24	24	Carry-in
Standard Interactive UPS/Super-Fast Charging Series (excluding battery) (1)	24	24	Carry-in
Online UPS (1P/1P) - Professional II, Master II, Giant Series (including battery) (3)	24	24	Carry-in
Standard IPS/IPS with built-in Solar Charger Series	24	24	Carry-in
AVR Series (PVR/PVS model)	24	24	Carry-in
Wireless Accessories (Keyboard & Mice)	36	36	Carry-in
Wired Accessories (Keyboard & Mice)	12	12	Carry-in
USB/Wireless Charger (Car/Desktop/Travel)	12	12	Carry-in
Power Bank	12	12	Carry-in
Wireless Presenter	12	12	Carry-in
USB Charging Cable	12	12	Carry-in
Accessories (2)	12	12	Carry-in

Important Notes

Interactive UPS are warranted for Parts and Labour only for 24 months. Battery will be warranted for 12 months only.

Flash Disk are lifetime warranty with condition the type/model of the product still be produced and available. We will offer to trade-in the product if the condition happened outside from above condition.
Prolink warrants that the products’ software licensed from it will perform in conformance to its published specifications for a period of 1 year from the date of purchase (from Prolink or its Authorized Reseller).
Prolink does not warrant that its products’ software will work in combination with any other hardware nor software applications that are provided by third parties.

Lifetime Warranty

The lifetime warranty is valid only for the life of the product cycle meaning that it is limited by the end of the product life cycle when the product is obsolete (phased-out of production). This warranty will expire after 1 years from the date of obsolescence.

What Our Warranty Covers

PT PROLINK INTIDATA NUSANTARA (hereon known as the Company) warrants Prolink’s products to be free from defects in material and workmanship for the period specified. Warranty applies from the date of purchase by the first customer and is transferable only between end-users.

PT PROLINK INTIDATA NUSANTARAwill, at its sole discretion, repair or replace the product with a similar product dan if the product is no longer produced/available then for the customer we will offer to trade-in/upgrade the product.

PT PROLINK INTIDATA NUSANTARA provides no warranty for any third-party software or accessories included or bundled with the product or installed by the customer.

Product item which is “Dead On Arrival” (DOA) and missing or short of any parts or components MUST be exchanged with the service centre COMPLETE with the full packaging and original dated sales receipt WITHIN 7 DAYS from the date of purchase. Any other requests will not be entertained.

What Our Warranty Does Not Covers

Any product on which the Serial Number has been defaced, modified or removed.

Accident in transit, misuse or improper application, wrong or inadequate electrical current or connection, negligence, fire, water, lightning, or other acts of nature.

Unauthorized product modification, or failure to follow instructions supplied with the product.

Using under inappropriate on site condition (operating condition may refer to User Manual).

Loss of data, profits or goodwill, damage and destruction of any data, programmes, equipment or other properties, cost of recovering, reprogramming or reproducing any data, programmes or equipment.

Repair or attempted repair by anyone not authorized by PT PROLINK INTIDATA NUSANTARA.

Causes external to the product, such as electric power fluctuations or failure.

Any other cause which does not relate to a product defect.

On-site warranty unless otherwise stated.
Prolink does not warrant that the operation of the products’ software will be uninterrupted or error free, or that all defects in the products’ software

Notes
PT PROLINK INTIDATA NUSANTARA shall not be liable for any damages of any kind resulting from the purchase, use, or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence or gross negligence) or fault committed by PT PROLINK INTIDATA NUSANTARA, its agents or employees, or for any breach of contract or for any claim brought against purchaser by any other party. Warranty terms and conditions may vary from country to country, so the above limitations or exclusions may not apply to you.

This agreement is the whole and entire agreement between the purchaser and PT PROLINK INTIDATA NUSANTARA. and supersedes any prior or different agreements and shall be governed by the Indonesia laws.

Other regions

The Warranty Information
The following terms and conditions apply to Prolink brand of products marketed and distributed by Prolink ® Authorized Distributors, which are purchased and used by the original purchaser in the region of purchase.

Warranty periods quoted are intended as a guide only and variations may occur within these product groups. Should you have problems with any of the above, you can contact our Customer Service & Technical Support at (65) 6357 0666 or support@prolink2u.com who will be happy to help. Please have your full Prolink model number and serial number, date, place and country of purchase and a brief description of the fault/query when contacting our service team.

Warranty Periods By Product

Product	Labour (months)	Parts (months)	Other Terms
Wired (10/100)/Giga Series (PoE/L2 Managed) Switches Series	36	36	Carry-in
Cat5E/Cat6 UTP Cable	12	12	Carry-in
IP Camera Series	12	12	Carry-in
4G LTE Mi-Fi Series (including battery)	12	12	Carry-in
4G LTE USB Modem	12	12	Carry-in
Wireless AC (Mesh/Outdoor AP/Router/LTE Router/Extender/Adapter)	36	36	Carry-in
Wireless 4G LTE Router (DL7302/DL7303)	12	12	Carry-in
Smart Home Series (IR Remote/Plug/Lighting)	12	12	Carry-in
Wireless AP Controller (EAP)/Ceiling AP/Outdoor AP	24	24	Carry-in
Standard Interactive UPS/Super-Fast Charging Series (excluding battery) (1)	24	24	Carry-in
Online UPS (1P/1P) - Professional II, Master II, Giant Series (including battery) (3)	24	24	Carry-in
Standard IPS/IPS with built-in Solar Charger Series	24	24	Carry-in
AVR Series (PVR/PVS model)	24	24	Carry-in
Wireless Accessories (Keyboard & Mice)	36	36	Carry-in
Wired Accessories (Keyboard & Mice)	12	12	Carry-in
USB/Wireless Charger (Car/Desktop/Travel)	12	12	Carry-in
Power Bank	12	12	Carry-in
Wireless Presenter	12	12	Carry-in
USB Charging Cable	12	12	Carry-in
Accessories (2)	12	12	Carry-in

Important Notes

New warranty terms are only effective for specified products purchased from authorized dealers.

Warranty begins on the original date of purchase, and is valid on products purchased and used in Original Product Purchased Region only.

The original dated sales receipt must be retained by the customer and is the only acceptable proof of purchase. It must be presented to the service center.

For more information, please contact your Prolink ® Dealer or our Customer Service and Technical Support of Fida International (S) Pte Ltd at (65)6357 0666 or email us at support@prolink2u.com. Alternatively, you can also reach us by filling Online Enquiry for support.
Prolink warrants that the products’ software licensed from it will perform in conformance to its published specifications for a period of 1 year from the date of purchase (from Prolink or its Authorized Reseller).
Prolink does not warrant that its products’ software will work in combination with any other hardware nor software applications that are provided by third parties.

What Our Warranty Covers

Fida International (S) Pte Ltd (hereon known as the Company) warrants Prolink’s products to be free from defects in material and workmanship for the period specified. Warranty applies from the date of purchase by the first customer and is transferable only between end-users.

Fida International (S) Pte Ltd will, at its sole discretion, repair or replace the product with a similar product. The replacement unit will be covered by the balance of the time remaining on the customer’s original limited warranty.

Fida International (S) Pte Ltd provides no warranty for any third-party software or accessories included or bundled with the product or installed by the customer.

Product item which is “Dead On Arrival” (DOA) and missing or short of any parts or components MUST be exchanged with the service centre COMPLETE with the full packaging and original dated sales receipt WITHIN 7 DAYS from the date of purchase. Any other requests will not be entertained.

What Our Warranty Does Not Covers

Any product on which the Serial Number has been defaced, modified or removed.

Accident in transit, misuse or improper application, wrong or inadequate electrical current or connection, negligence, fire, water, lightning, or other acts of nature.

Unauthorized product modification, or failure to follow instructions supplied with the product.

Using under inappropriate on site condition (operating condition may refer to User Manual).

Loss of data, profits or goodwill, damage and destruction of any data, programmes, equipment or other properties, cost of recovering, reprogramming or reproducing any data, programmes or equipment.

Repair or attempted repair by anyone not authorized by Fida International (S) Pte Ltd.

Removal or installation of the product.

Causes external to the product, such as electric power fluctuations or failure.

Use of supplies or parts not meeting Fida International (S) Pte Ltd specifications.

Normal wear and tear.

Damage to, or abuse of the coating on the surface of the display.

Any other cause which does not relate to a product defect.

Personal loss, injury or any other damages.

Removal, installation and set-up service charges.

On-site warranty unless otherwise stated.

If the product warranty is not registered within 10 days from the date of purchase.
If there is no original dated sales receipt accompanied with the product which is sent into the Service Centre for any repair. Charges will be incurred accordingly to the customer for parts replacement and servicing.
Prolink does not warrant that the operation of the products’ software will be uninterrupted or error free, or that all defects in the products’ software

Other Note(s)
Fida International (S) Pte Ltd shall not be liable for any damages of any kind resulting from the purchase, use, or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence or gross negligence) or fault committed by Fida International (S) Pte Ltd, its agents or employees, or for any breach of contract or for any claim brought against purchaser by any other party. Warranty terms and conditions may vary from country to country, so the above limitations or exclusions may not apply to you.

End-of-life policy (EOL) Support Policy

Prolink products reach the end of their Product Lifecycle for a number of reasons. These include product evolution due to market requirements and replacement by more advanced versions with richer functionality.

Prolink recognizes that end-of-life milestones often have a broad impact on Prolink customers in their IT environment. With that in mind, we have set out a long-term end-of-life policy, which we are publishing in advance, to assist customers to manage their transition to more recent versions and understand how Prolink support can help them migrate their applications.

Prolink typically offers support for a given product for a period of one (1) year after the End-of-Sale Date (defined below).

In order to notify our end customers and channel partners, Prolink provides a specific End of Service Life (Defined below) date for a given product through our web site at the time the End-of-Sale Date is announced. Such notifications will typically be posted on this page ninety (90) days prior to the End-of-Sale Date. Regardless of the End of Service Life date, Prolink will honor the terms of any applicable warranty and / or any previously sold maintenance agreements which were purchased prior to the End of Service Life Date.

Changes to Prolink End of Life Support Policy
Although every effort will be made to support EOL products in accordance with our End of Life Support Policy, Prolink reserves the right to change its policy as it deems appropriate. Prolink will announce any changes to the EOL Support Policy through the website.

End of Sale Date (Last Order Date)
Any Prolink product being discontinued will be announced as EOL. On the End-of-Sale Date, discontinued products are no longer available for purchase from Prolink.

End of Service Life Date
This is the date a Prolink product will no longer be supported by Technical Support. Note that Prolink may, at its discretion, stop offering Time and Materials support services prior to the End of Service Life Date.

Discontinued Products
For additional information regarding upgrades and recommended replacements for the products and services listed below, please contact your Prolink Sales Representative.

Product	End-of-Sale Date (mm/yyyy)	End-of-Service Life Date (mm/yyyy)
WGR1004 Wireless G 4-Port Broadband Router	02/2009	02/2010
H5305G ADSL2+ Wireless G 5-Port Modem Router	12/2009	12/2010
PWH2001 3.5G Wireless HSPA Router	12/2009	12/2010
WN2100 Wireless-N Mini USB Adapter	12/2009	12/2010
WNR1006 Wireless-N 4-Port Broadband Router	01/2010	01/2011
WN2000 Wireless-N 802.11n Mini Wireless USB Adapter	12/2010	12/2011
WN2000 Wireless-N 802.11n Wireless USB Adapter	04/2010	04/2011
PPL1201 Powerline AV Ethernet Adapter 200Mbps	07/2012	07/2013
PPL1202N 200Mbps Powerline Wireless-N Extender	07/2012	07/2013
PWH2004 3.75G Wireless HSPA Router	09/2012	09/2013
WNR1009 High Speed Broadband AP/Router	02/2012	02/2013
WNR1010 High Speed Broadband AP/Router	03/2012	03/2013
WNR1011 4G Wireless-N Mobile Router	02/2013	02/2014
WNR1008 3.75G Wireless-N 4-POrt Gigabit Router	03/2014	03/2015
PLE901	05/2015	05/2016
WNR1012	11/2015	11/2016
PRN3003L	01/2019	01/2020
PRT7005L	02/2016	02/2017
PRT7006HL	07/2016	07/2017
PRT7007L	03/2016	03/2017
PRT7008L	10/2017	10/2018
PRT7010L	08/2017	08/2018
PPL1500P *for Singapore market only	08/2017	08/2018
PPL1501N *for Singapore market only	08/2017	08/2018
PRC5001	03/2020	03/2021
PWN3701/3702P	10/2016	10/2017
PWC3707	10/2017	10/2018
PIC3001WP	07/2020	02/2021
PIC3002WN	03/2021	03/2022
DL-7302	12/2023	12/2024
PRC2401U	08/2023	08/2024
PRC3801	07/2022	07/2023
PRN3009	02/2023	02/2024
PSB8602EB	02/2021	02/2022

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